Returning Merchandise

When you receive your order, always keep the paperwork that is included with it in case you wish to return or exchange an item. Also, save any emails you receive about you order, as they may provide important information.

Returns can only be requested within 30 days of the product shipment date. Shipping costs will not be refunded.

Returned items must be in their original packaging and in new condition, or they will be rejected and sent back to you.

Your order must be returned to 1 Crop Shop in order to receive full product credit, your shipping costs will not be refunded. Contact us for help or assistance in processing a return.

Merchandise will be accepted for return within 30 days of receipt. The merchandise must be in new and unused condition and in its original packaging.

Please retain the shipping box that the merchandise arrived in. This can be used to return your order to us.

Defective Returns

If the item you wish to return is inoperable but has no apparent damage, it is considered defective. If you receive defective merchandise, please call or email for assistance.

Damaged Returns

Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with obvious shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call or email immediately.

If you receive damaged merchandise, please save all packaging material and paperwork -- do not throw anything away! If you attempt to return the merchandise yourself, you jeopardize our chances of making a claim, and you may not receive credit for the return.